Python Job: Support Engineer - Omnichannel (f-m-x)

HEY THERE!

We are Mercedes-Benz.io. Our mission is to Ignite and build the digital solutions for Mercedes-Benz by forming a tribe of digital enthusiasts that drive Mercedes-Benz digital future.

Therefore, we offer 100% flexibility! You can choose if you want to work from your mobile office in Portugal, or from our offices in Lisbon or Braga. It's up to each of us to decide according to our needs.

We don’t care about your shoes, as long as you are wearing the right attitude. At Mercedes-Benz.io we walk the talk and make things happen. We do not digitize for the sake of being digital but for a better tomorrow for our customers. That’s not our job; it’s our passion.

Therefore, we love to reflect and challenge everything – the status quo, Mercedes-Benz, and ourselves. We share the same beliefs and stand up for each other and this is why we hire unique people to join our Tribe of digital enthusiasts.

WHAT IS OMNICHANNEL?

In the Mercedes-Benz Omnichannel Commerce Unit (MB.OC), we create customer experiences for the Web and App channels. We focus on the entire customer journey by using platform solutions that enable our customers’ different touchpoints across cars, products, and services around the car.

With products such as Car Configurator, Cars Online Shops, the Mercedes Owner Area “Mercedes Me Home” and many more, we are building a seamless experience for our customers.

The basis for those are our Platform and Backend-Systems, which are enabling our solutions for both global usage as well as the pillar for additional channels, such as Retail and In Car Solutions.

As part of the worldwide Mercedes-Benz IT Organization, you will work together with many different teams in a scaled and professionalized setup which relies on self-organization, trust and an openness to exchange ideas and feedback.

IN THIS ROLE YOU WILL

• Ensure the effective front- and back-end functionality of applications and supporting them full stack
  


• Manage application configuration items to ensure continuous and synchronized functionality
  


• Collaborate with Service Desk to provide advanced support 2nd/3rd level
  


• Incident management incl. root-cause analyses and implementation of measure to fix them
  


• Close collaboration with the development teams for lifecycle tasks
  


• Assisting in the coordination and implementation of release upgrades, patches and hotfixes
  


• Discuss problems and achieve solutions in unbureaucratic ways
  

TO SUCCEED YOU NEED

• A higher education degree in computer science, software engineering, information technology or comparable field
  


• Practical experience in common web technologies such as HTML5, CSS3, JavaScript (and know their preceding equivalents)
  


• Ability to read and troubleshoot programming languages like C++, JAVA, Python
  


• Practical experience working with and on JavaScript libraries and frameworks (such as Vue.js, NodeJS, Git)
  


• Proficiency in determining the cause of application errors, document and fix them
  


• Proven ability to analyze applications and source code, maintain the code and document configuration changes
  


• Able to deploy application services
  


• Able to work with CI-CD processes and pipelines
  


• Good knowledge with ITSM and the ability to apply the concepts